LOVEFiLM Help

In order to help you obtain a response more quickly we have compiled a list of our most frequently asked questions and hope that you will be able to find your answer from this. Alternatively you can send your question through our website contact form and we will get back to you with a response as quickly as possible.

We hope you find shopping on our site easy and enjoyable. On these pages you'll find the answers to the most frequently asked questions (FAQs).

We do experience an increased volume of calls and queries throughout the Christmas period and apologise for any delay in responding to your query.

Most common questions across all categories

• What is the expected delivery time for my order?
• I have been informed that there is a delay with my order. When can I expect to receive the item?
• How do I return an order?
• How do I make a change to my order?
• How do I cancel my order?
• How do I know when an order is dispatched?
• What do I do if I've received incorrect/faulty goods?
• When will I receive my refund/replacement after returning an item?
• What does product availability mean?
• Which service is used for deliveries?
• What are DVD and Games Classifications?

If you can't find what you're looking for, please visit our Contact us page for details on how to get in touch.

Contact Us

By Phone

Contact the LOVEFiLM Shop by phone at: 0844 801 0060. Opening hours are Mon to Fri 8am - 6pm.

If you would like to contact us about our LOVEFiLM rental service, please call us on 0844 482 0123 or click here.

By Email

You can email Customer Services at any time. We have a dedicated team of Customer Services agents who will be able to answer any questions that you may have. All queries will get a dedicated and personal reply and we always aim to get back to you within 24 hours.