LOVEFiLM Help Pages

We hope you find shopping on our site easy and enjoyable. On these pages you'll find the answers to the most frequently asked questions (FAQs).

Most common questions across all categories

• What is the expected delivery time for my order?
• I have been informed that there is a delay with my order. When can I expect to receive the item?
• How do I return an order?
• How do I make a change to my order?
• How do I cancel my order?
• How do I know when an order is dispatched?
• What do I do if I've received incorrect/faulty goods?
• When will I receive my refund/replacement after returning an item?
• What does product availability mean?
• Which service is used for deliveries?
• What are DVD and Games Classifications?

If you can't find what you're looking for, please visit our Contact us page for details on how to get in touch.

Contact Us

By Phone

Contact LOVEFiLM by phone at:0 844 482 0123. Opening hours are Mon to Fri 9am – 6pm.

By Email

You can email Customer Services at any time. We have a dedicated team of Customer Services agents who will be able to answer any questions that you may have. All queries will get a dedicated and personal reply and we always aim to get back to you within 24 hours.